Privacy policy

Privacy Policy

Last updated: 20 July 2026

At Wolves Den, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make a purchase, or interact with us.

By using our website, you agree to the collection and use of your information as outlined in this Privacy Policy.

Who We Are

Wolves Den operates this website and online store using the Shopify platform.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: info@wolvesden.co.nz

Postal Address:

Information We Collect

We may collect the following personal information when you interact with our website:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through our payment providers)
Order history
Product preferences
Customer service enquiries
Reviews you choose to leave
IP address
Browser type
Device information
Website usage and browsing behaviour

How We Collect Information

We collect information:

When you place an order
When you create an account
When you subscribe to our emails
When you contact us
When you browse our website
Through cookies and similar technologies
Through Shopify and trusted third-party service providers

How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Arrange delivery
Process refunds or exchanges
Communicate about your order
Respond to enquiries
Improve our website and customer experience
Prevent fraud and protect our business
Comply with legal obligations
Send promotional emails if you have subscribed to receive them

You may unsubscribe from marketing emails at any time using the unsubscribe link included in every email.

Payments

Payments are processed securely through trusted third-party payment providers.

Wolves Den does not store your full credit card or debit card details.

Cookies

Our website uses cookies and similar technologies to:

Remember your shopping cart
Save your preferences
Improve website performance
Analyse website traffic
Personalise your shopping experience

You can disable cookies through your browser settings, although some parts of the website may not function correctly.

Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain information necessary to operate our store securely and efficiently.

To learn more about Shopify's privacy practices, please visit:

https://privacy.shopify.com

Who We Share Your Information With

We only share your information where necessary to operate our business, including:

Shopify
Payment providers
Shipping and courier companies
Website hosting providers
Email marketing providers
Fraud prevention services
Government or law enforcement agencies where required by law

We do not sell your personal information to third parties.

International Data Transfers

Because Shopify and some of our service providers operate globally, your personal information may be processed or stored outside New Zealand.

Where this occurs, we take reasonable steps to ensure your information remains protected in accordance with applicable privacy laws.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no online system can be guaranteed to be completely secure, we continually work to protect your information using industry-standard security measures.

How Long We Keep Your Information

We retain personal information only for as long as necessary to:

Fulfil your orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Prevent fraud

When no longer required, personal information is securely deleted or anonymised.

Your Rights

Under the New Zealand Privacy Act 2020, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Withdraw consent for marketing communications
Ask questions about how your information is handled

To exercise these rights, please contact us using the details below.

Children's Privacy

Our website is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.