Refund policy

Returns & Refund Policy

At Wolves Den, we stand behind the quality of every product we create. If something isn't right, we'll work with you to make it right.

This policy is in addition to your rights under the New Zealand Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986, which cannot be excluded or limited.

Change of Mind Returns

If you've changed your mind, you may request a return within 14 days of receiving your order.

To be eligible, your item must be:

Unworn and unused
In its original condition
With all original tags attached
In the original packaging where possible
Free from odours, stains, pet hair or damage
Accompanied by proof of purchase

Please note that return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges are non-refundable.

How to Request a Return

To request a return, please email:

info@wolvesden.co.nz

Please include:

Your order number
Your name
The item(s) you wish to return
The reason for the return
Photos (if the item is faulty or damaged)

If your return is approved, we'll provide instructions on where to send your item.

Please do not send items back without contacting us first, as they may not be accepted.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item:

arrives damaged,
has a manufacturing fault,
or you receive the wrong product,

please contact us within 7 days of delivery.

Where a product is confirmed to be faulty or not as described, Wolves Den will provide an appropriate remedy in accordance with New Zealand consumer law. This may include:

a replacement,
a repair (where appropriate),
a full refund, or
reimbursement of reasonable return shipping costs.

Manufacturing Variations

Our garments are manufactured to premium standards; however, minor variations in colour, stitching, embroidery, print placement, or fabric texture may occur between production batches and screen displays. These variations are considered normal and are not regarded as manufacturing faults.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns on:

Worn or washed garments
Items without original tags
Gift cards
Clearance or final sale items
Limited edition or promotional items marked as non-returnable
Custom or personalised products

Exchanges

Need a different size?

If stock is available, we're happy to exchange eligible items.

Customers are responsible for return shipping costs unless the product is faulty or we made an error with your order.

If your requested size is unavailable, we'll offer a store credit or refund (where applicable).

Refunds

Once we receive your returned item, we'll inspect it and notify you of the outcome.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time before the funds appear in your account.

New Zealand Consumer Guarantees Act

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer legislation.

If your purchase is covered by the CGA, you may be entitled to a repair, replacement or refund where goods fail to meet the guarantees provided by law.

International Orders

Customers outside New Zealand are responsible for any customs duties, import taxes or fees charged by their country.

If an international order is returned due to refusal to pay customs charges or because it was unclaimed, any refund will be less the original shipping costs and any fees incurred by Wolves Den.